Author: Merry

I’m an international customer. How do I return something to you ?

If you’re an international customer, please click here. If you’re looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you.

We want to give you a hassle-free way to return anything.

You can return any item to us within 28 days of receiving your original order, including sale items (just make sure your items are in the original condition).

Want to return something? No problem, all we ask is that you make sure we know the order number your return relates to, your details and whether you want a refund or to change it for another size or color. We can’t take care of your return without these details, so make sure the returns form is filled out and placed in your parcel.

If you’d like to return your item for an exchange, we’ll send your replacement to the default delivery address on your account. To check or update your address details, log into My Account and click ‘edit’ below your Address Book (remember to click ‘Save’ when you’re done).

It can usually take up to 7 working days (excluding weekends and bank holidays) for your return to be delivered back to our warehouse, depending on which postal service you use.

We’ll send you an email as soon as we’ve received your return in its original condition and either order your replacements or apply your refund to your original payment type. This is usually done within 1 working day.

If you’ve returned multiple items from different orders, please allow up to 72 hours for all of your return to be completed.

Any refund will automatically be issued to the card you used to place the original order. This typically takes 5 working days , dependent on your bank/card issuer.

What should I do if my order hasn’t been delivered yet ?

Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive.

You’ll be able to follow your order if it’s been sent with a trackable service. To check this, all you need to do is log into ‘My Account’ and view your order. If the status shows ‘Track This Order’, just click the link and you’ll be able to follow your parcel. If the status shows ‘Shipped’, your order has been sent with your local postal service and isn’t trackable.

Your tracking link will be able to provide up to date information on the status of your order.
If your estimated delivery date has passed and you haven’t received your order, just click here so we can help you further.