Help

I’m an international customer. How do I return something to you ?

Thursday, 25 February 2016

If you're an international customer, please click here. If you're looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you. We want to give you a hassle-free way to return anything. You can return any item to us within 28 days of receiving your original order, including sale items (just make sure your items are in the original condition). Want to return something? No problem, all we ask is that you ...

What should I do if my order hasn’t been delivered yet ?

Thursday, 25 February 2016

Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive. You’ll be able to follow your order if it’s been sent with a trackable service. To check this, all you need to do is log into ‘My Account’ and view your order. If the status shows ‘Track This Order’, just click the link and you’ll be able to follow your parcel. If the status shows ‘Shipped’, your order has ...

How does your Fast Delivery service work ?

Thursday, 25 February 2016

Your order will be delivered within 1-2 business days for all orders placed before 3pm after validation (every day except weekends and holidays). Place order before 3 pm will be delivered the next working day (every day except weekends and holidays). If you place your order after 3 pm, it will be delivered the next day. For example if you order on Friday after 3pm, your order will be delivered on Tuesday. The cost of a fast delivery is $6, regardless of the ...

How does your Free Delivery service work ?

Thursday, 25 February 2016

Delivery (fast or standard) is offered for all orders over $38. Packages are supported by USPS. Your order will be delivered mailboxes. If every time your order is too large, track order will left in your mailbox. Your order, will then be available at the nearest post office.  

How does your Standard Delivery service work?

Thursday, 25 February 2016

If you choose Standard Delivery: It's fully trackable. If your order is above $38.00, no delivery charge will be applied. If your order value is less than this, the delivery charge is $5.00. Your parcel will arrive within 2 to 3 working days (excluding weekends and bank holidays) after you place your order. Deliveries aren't made on bank holidays, so you can expect your order to arrive the next working day. Your order will be delivered in your mailbox.

How to follow my order ?

Thursday, 25 February 2016

Here are the steps to follow : 1 – Go to our main page www.btcosmeticsusa.com , identify yourself. 2 – Click on « Order tracking » 3 – You’ll find the informations regarding the order #, the date, the amount and the status of your order. 4 – For further question, please contact us here.